Terms and conditions for online product sales
Last updated October 2026
These conditions apply to every order placed on sarmast.tr. By placing an order you accept them.
The seller
İMP GRUP MODA KOZMETİK SAN. TİC. LTD. ŞTİ. · Cevizli Mah. Ulubey Sk. Nursallar Sitesi A Blok No: 4A İç Kapı No: 113, Kartal / İstanbul, Türkiye · info@sarmast.tr
Orders
Your order is confirmed when you receive our order confirmation email. We may decline or cancel an order — for example if a product is out of stock, a price was shown in error, or payment could not be verified — in which case any amount paid is refunded in full.
Prices and payment
Prices are shown in your local currency for convenience and are charged in US dollars; your bank may apply its own exchange rate. Payments are processed securely by our payment provider — we never see or store your full card details.
Delivery
We deliver to the address you give at checkout. Delivery times are estimates and start once your order has been processed. Delivery is free on orders above the threshold shown on the website.
Right of withdrawal and returns
You may withdraw from your purchase within 14 days of delivery without giving a reason, as provided by Turkish consumer law. As a courtesy, we accept returns of unopened products for 30 days, and returns are free of charge. Contact info@sarmast.tr to start a return; refunds are made to the original payment method within 14 days of us receiving your withdrawal notice.
Products that cannot be returned
For health and hygiene reasons, fragrances whose protective seal or packaging has been opened after delivery cannot be returned, unless they are faulty.
Faulty or damaged products
If a product arrives damaged or faulty, contact us within 30 days of delivery with a photo and your order number. We will replace it or refund you at no cost.
Samples and gifts
Complimentary samples and gifts are offered while stocks last, have no cash value and may change without notice.
Complaints
Please contact info@sarmast.tr first — we will do our best to resolve any issue. You may also apply to the Consumer Arbitration Committee or Consumer Court where you live.